Salesforce · ServiceNow · Enablement Consultant

Your team has the technology. I make sure they actually use it.

I help enterprise organisations accelerate adoption and reduce risk during digital transformations — through training programmes, e-learning content, and enablement strategies that are built for real users, not just go-live day.

10+ Years Helping People Succeed With Technology

I’m Diana Koshedzhiyska — an independent Enablement and Learning & Development Consultant specialising in Salesforce and ServiceNow transformation projects across EMEA and APAC.

My background sits at the intersection of technology and people. I work embedded within implementation teams and change management offices to design training programmes, develop e-learning content, and deliver live virtual training that drives real, measurable adoption — not just checkbox compliance.
I've supported global rollouts for enterprise clients including Duracell, trained as a certified Trailhead Academy instructor with a lifetime CSAT of 4.9, and mentored dozens of professionals transitioning into the Salesforce ecosystem
When I'm not designing a curriculum, I'm probably completing my next Trailhead badge.

Years of Experience

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Certifications

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Lifetime CSAT

Platforms & Tools

The Ecosystems I Work With

I bring deep, certified expertise across the platforms your teams are being asked to adopt.

Services

Training Programme Design 🎓

For organisations rolling out Salesforce or ServiceNow to large user groups I design end-to-end training curricula tailored to your system build, your users' roles, and your go-live timeline. From learning needs analysis through to post-go-live reinforcement — no off-the-shelf programmes, everything is built for your business.

Curriculum design · Learning needs analysis · Role-based training paths · Train the Trainer

E-Learning Content Development 💻

Scalable, reusable training content your users can access anytime I build professional e-learning courses using Articulate 360 (Rise and Storyline), recorded video walkthroughs with Camtasia, and AI-generated video content with Synthesia. Content is built to reflect your actual system configuration — not generic screenshots.

Articulate Rise & Storyline · Camtasia video · Synthesia AI · SCORM-ready content

Process Documentation 📄

Clear, accurate documentation that supports both training and change management I translate complex system configurations and business processes into user-friendly documentation — job aids, SOPs, quick reference guides, and system walkthroughs — working directly with Solution Architects and SMEs to ensure accuracy.

User guides · SOPs · Job aids · Business process mapping

Live Virtual Training Delivery 🎤

Engaging, expert-led sessions your teams will actually remember I design and deliver live virtual training sessions across MS Teams, Zoom, Webex, and Google Meet — including hands-on exercises in custom training sandboxes where needed. My lifetime CSAT as a former Trailhead Academy instructor is 4.9.

Virtual classroom delivery · Sandbox-based exercises · Q&A and reinforcement sessions

Enablement Strategy & Consulting 🧭

For when you need a strategic partner, not just a content producer I consult on enablement feature rollouts within Salesforce, advise on learning technology choices, and support change management teams in building adoption strategies that align with business goals and user needs.

Enablement roadmaps · Adoption strategy · Stakeholder workshops · Agile delivery

Let's Work Together

I work as an independent contractor, embedded within your project team or change management office. Whether you need a full enablement programme designed from scratch or an experienced pair of hands to support an existing rollout — I'd love to hear about your project.

Project-Based

Perfect for defined deliverables — a training programme, a suite of e-learning courses, or a set of process documentation. We scope the work, agree a timeline, and I deliver.

Embedded Contract

For longer transformation projects where you need ongoing enablement support. I work as part of your team, attending standups, collaborating with architects and SMEs, and adapting content as the build evolves.

Consulting & Advisory

Need a second opinion on your enablement strategy, learning technology choices, or training approach? Book a consulting session and let's think it through together.

Get in Touch

Tell me a little about your project and I’ll get back to you within one business day. Prefer to connect on LinkedIn first? You’ll find me at the link below.

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